SASSA Official CAUGHT RED-HANDED: The South African Social Security Agency (Sassa) in KwaZulu-Natal has launched an investigation following a disturbing incident at its Dundee office.
SASSA Official CAUGHT RED-HANDED
A video circulating online shows a Sassa official engaging in a heated argument with social grant beneficiaries, refusing to assist them, and even threatening physical violence. The agency has since issued an apology and assured the public that steps will be taken to improve service delivery.
Sassa Official Caught on Video Arguing with Beneficiaries
A video recording from the Dundee Sassa office has sparked outrage after an official was seen arguing with a beneficiary. In the footage, the official not only refuses to assist the beneficiary but also aggressively questions what she has done to deserve such treatment.
A shocking incident recently took place at the SASSA office in Dundee, KwaZulu-Natal, leaving clients frustrated and outraged.
Reports allege that an employee refused to assist clients after being confronted about her attitude and behavior. pic.twitter.com/Ko7ikUMkGn
— Vehicle Trackers (@VehicleTrackerz) January 16, 2025
Situation Escalates as Official Threatens Beneficiary
Tensions rose when the official grabbed an object, appearing to threaten the beneficiary. She also attempted to take the person’s cellphone, possibly to stop the recording. Witnesses reported that the beneficiaries had already been waiting for over two hours before the official’s outburst. Some of them were reportedly denied assistance without valid reasons.
Official Dismisses Complaints from Beneficiaries
When another person at the scene threatened to report the official’s behavior, she responded dismissively, saying:
“Go report me right now… You can go, I don’t care.”
This statement has further fueled concerns about the treatment of beneficiaries at Sassa offices.
Sassa’s Response and Investigation Plans
Sassa has acknowledged the incident and assured the public that appropriate action will be taken. The agency has assigned a senior management team to visit the Dundee office to assess service delivery and implement necessary changes.
KZN Regional Executive Manager Thamo Mzobe has also directed the Midlands district manager to conduct an immediate investigation into the matter. Sassa emphasized that any allegations of misconduct are taken seriously, and corrective measures will follow based on the findings.
Commitment to Better Service Delivery
Sassa has publicly apologized to the affected clients and reiterated its commitment to improving service standards. The agency has vowed to take strict action against any official found guilty of mistreating beneficiaries.
Ensuring that social grant recipients receive respectful and efficient service is a top priority. The investigation at the Dundee office is expected to bring accountability and improvements to prevent such incidents in the future.
FAQ’s
What happened at the Sassa Dundee office?
A Sassa official was caught on video arguing with beneficiaries, refusing to assist them, and threatening one person. The incident led to an official investigation.
What action is Sassa taking after the incident?
Sassa has launched an investigation, with senior management visiting the Dundee office to assess service delivery. The agency has also apologized and promised corrective action.
Why were beneficiaries at the Dundee office upset?
Beneficiaries reportedly waited for over two hours without assistance. Some were denied help, and when they tried to complain, the official dismissed their concerns.
Will the Sassa official face disciplinary action?
Sassa has confirmed that alleged misconduct is taken seriously. If the investigation finds the official guilty, disciplinary measures will be taken.
How can beneficiaries report poor service at Sassa offices?
Beneficiaries can report issues through the official Sassa website, visit their regional office, or contact the Sassa helpline for complaints.
